Terms and Conditions

Matuhi Inside

CANCELLATION POLICY FOR ACCOMMODATION ONLY BOOKINGS MADE ON OR BEFORE THE 31ST MAY

This policy applies to all accommodation only bookings made on or prior to 31st May during the half price off-peak special period. Accommodation booked after 31st May will be at standard pricing and incur the standard cancellation policy.

A refund will only apply where:

  • Booking is cancelled by management (Full refund). or pro-rata refund if cancelled by management after commencement date

No refund applies where:

  • The ski field is not open due to weather and/or snow conditions; or
  • The booking is terminated by the customer at any time prior to or after commencement date; or
  • This booking is also not transferable.

PACKAGES AND STANDARD CANCELLATION POLICY FOR ACCOMMODATION BOOKED AFTER 31ST MAY

A refund will apply where:

  • Booking is cancelled by management (full refund) or pro-rata refund if cancelled by management after commencement date
  • The customer cancels by notifying management at least 14 days prior to the commencement date, $25 admin fee applies
  • The customer cancels by notifying management at least 48 hours prior to the commencement date, cancellation fees of up to 25% apply.

No refund applies where:

  • Booking is cancelled inside 48 hours of the commencement date; or
  • Booking is terminated after commencement

Please allow a minimum of 10 working days for refund to arrive.